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Claims

As a program manager, Arrowhead acts as a claims advocate and resource for the insured and producer. While we do not adjust claims directly, our independent third party administrator is staffed with experienced claims professionals.

Automotive Aftermarket Claims

Automotive Aftermarket - CLAIM CONTACT

Program Carrier: Zurich

For Claims information or to report a Claim, please contact:

TEL 800-987-3373
FAX 877-962-2567
EMAIL USZ_CareCenter@Zurichna.com
WEB www.Zurichna.com

Ambulance Claims Contact

Ambulance - CLAIM CONTACT

Program Carrier: Zurich

Claims Customer Care Center
ADDRESS
Zurich
PO Box 4034
Schaumburg, IL 60168-4034
TOL 800.987.3373
TEL 402.963.5323
FAX 877.962.2567
EMAIL usz_carecenter@zurichna.com
Loss Control / Risk Engineering
Mark Vereen

Traffic Control - Claim Contact

TRAFFIC CONTROL - CLAIM CONTACT

Program Carrier: Western World Insurance Group

MAILING
Western World Insurance Group
Attn: Claims Department
400 Parson's Pond Drive
Franklin Lakes, NJ 07417
EMAIL Reportaclaim@westernworld.com
TOL 888.847.8600
FAX 201.847.9500

Commercial Auto Claims Contact

COMMERCIAL AUTO - CLAIM CONTACT

Program Carrier: Integon National Insurance Company

(Policy prefix 12, 13 & 14)
Claim Administration: National General Insurance
ADDRESS PO Box 1623, Winston-Salem, NC 27102
TOL 888.215.7456
LOSS RUN REQUEST EMAIL LRR@ArrowheadGrp.com

Program Carrier: Lincoln General Insurance Company

(Policy prefixes 2510, 2537, 381, 384, 385, 631, 632, 633, 634, 635, 638)
Claim Administration: Lincoln General Insurance Company
ADDRESS P.O. Box 3608, York, PA 17402-0628
TOL 800.876.3350
LOSS RUN REQUESTS EMAIL LossRun@LincolnGeneral.com
CLAIM REPORTING EMAIL 1streport@pro-global.com

Program Carrier: SPARTA Insurance Company

(Policy prefixes 014AU, 010CP)
Claim Administration: American Claims Management, Inc. (policies effective 3.1.10 and after)
Address: PO Box 9060, Carlsbad, CA 92018-9060
TOL 888.255.8103
FAX 877.895.1440
CLAIM REPORTING EMAIL Info@ACMclaims.com
LOSS RUN REQUEST EMAIL LRR@ArrowheadGrp.com

Claims Administrator: Gallagher Bassett (policies effective 2.28.10 and prior) Include Client # 003583
TOL 888.255.8103
FAX 800.748.6159
LOSS RUN REQUEST EMAIL LRR@Arrowheadgrp.com

Program Carrier: State and County Mutual

(Policy prefixes LAB)
Claim Administration: American Claims Management
Address: P.O. Box 9060, Carlsbad, CA 92018-9060
LOSS RUN REQUESTS EMAIL ACMLossRunRequests@ACMclaims.com

Marine Claims Contact

MARINE - CLAIM CONTACT

Program Carrier: Ace Group (Yachts & Boats)

Claim Administration: Ace Group
TOL 800.433.0385
FAX 877.746.4619
EMAIL ApolloRecMarFNOL@acegroup.com

Program Carrier: Ace Group (Elite/Mega Yachts)

Claim Administration: Ace Group
FAX 866.635.5687
EMAIL Paul.kkeane@acegroup.com

Program Carrier: Ace Group (Commercial)

Claim Administration: Ace Group
TOL 866.820.4203
FAX 302.476.7249

Program Carrier: AIG (Yacht)

Claim Administration: AIG
TEL 646.857.2048
FAX 646.857.5052
EMAIL frank.micari@aig.com

Program Carrier: American Reliable

Claim Administration: Assurant
TOL 800.245.1505
FAX 800.224.4170
EMAIL claims.first.notice@assurant.com

Program Carrier: Markel & Essex

Claim Administration: Markel & Essex
TOL 800.236.2862
FAX 262.548.6110
EMAIL NewClaims@markelcorp.com (New claims)
EMAIL OceanMarineClaims@markelcorp.com (Existing claims)

Program Carrier: Starr Indemnity & Liability

Claim Administration: VeriClaim
TEL 213.943.5067
EMAIL CColella@VeriClaimInc.com

Program Carrier: Navigator Marine

Claim Administration: Navigator Marine
TOL 888.263.9774
FAX 916.939.8250
EMAIL BRoss@navg.com

Program Carrier: St. Paul/Travelers Marine

Region: West
States: AZ, CA, HI, NM, NV, UT
TEL 206.464.5740
FAX 206.464.3432
EMAIL DZeller@travellers.com

Region: Northwest
States: AK, ID, MT, OR, WA, WY
TEL 206.464.5740
FAX 206.464.3432
EMAIL DZeller@travellers.com

Region: Midwest
States: IA, IL (Northern), IN, KY, MI, MN, ND, NE, OH, SD, WI
TEL 281.606.7251
FAX 281.606.8516
EMAIL WDHunt@travellers.com

Region: Northeast
States: CT, MA, ME, NH, NY, RI, VT
TEL 917.778.6411
FAX 917.778.7009
EMAIL TGilbert@travellers.com

Region: Mid-Atlantic and Southeast
States: AL, DC, DE, FL, GA, MD, NC, NJ, PA, SC, TN, VA, WV
TEL 732.205.9275
FAX 888.479.0550
EMAIL MSMieya@travellers.com

Region: South Central
States: AR, IL (southern), KS, LA, MO, MS, OK, TX
TEL 281.606.7251
FAX 281.606.8516
EMAIL WDHunt@travellers.com

Specialty: Recovery
States: Countrywide
TEL 732.205.9275
FAX 888.479.0550
EMAIL MSMieya@travellers.com

Region: Yachts
States: Countrywide
TEL 206.464.5739
FAX 206.464.3432
EMAIL JGrenzeb@travellers.com

Program Carrier: Travelers Luxury Yachts

Claim Administration: Travelers
TEL 206.464.5739
FAX 206.464.3432
EMAIL JGrenzeb@travelers.com

Construction Package Claims Contact

CONSTRUCTION PACKAGE - CLAIM CONTACT

Program Carrier: SPARTA Insurance Company

Claim Administration: American Claims Management, Inc.
ADDRESS PO Box 9060, Carlsbad, CA 92018-9060
TOL 888.799.2919
FAX 877.895.1440
CLAIM REPORTING EMAIL Info@ACMclaims.com

Program Carrier: Chartis Insurance Company

(Policy prefixes BE, EBU)
Claims Administrator: Chartis Claims, Inc.
Excess Casualty Claims Department
Address 175 Water Street, New York, NY 10038
TOL 877.244.3100
LOSS RUN REQUEST EMAIL LRR@ArrowheadGrp.com

Program Carrier: Lincoln General Insurance Company

(Policy prefixes 2510, 2537, 381, 384, 385, 631, 632, 633, 634, 635, 638)
Claim Administration: Lincoln General Insurance Company
ADDRESS P.O. Box 3608, York, PA 17402-0628
TOL 800.876.3350
LOSS RUN REQUESTS EMAIL LossRun@LincolnGeneral.com
CLAIM REPORTING E-MAIL 1streport@pro-global.com

Program Carrier: Scottsdale Insurance Company

(Policy prefixes AWS, XBS, CPS)
Claims Administrator: Scottsdale Insurance Company
Address: P.O. Box 4110, Scottsdale, AZ 85261
TOL 800.423.7675
FAX 480.483.6752
CLAIM REPORTING E-MAIL SICReportaLoss@ScottsdaleIns.com
LOSS RUN REQUESTS E-MAIL LRR@ArrowheadGrp.com

Program Carrier: Starr Indemnity & Liability Company

(Policy prefixes SIACGL and SIACML)
Claims Administrator: American Claims Management
TOL 888.799.2919
FAX 877.895.1440
CLAIM REPORTING E-MAIL Info@ACMclaims.com
LOSS RUN REQUEST E-MAIL LRR@Arrowheadgrp.com

Public Transportation Claims Contact

PUBLIC TRANSPORTATON - CLAIM CONTACT

Program Carrier: Knight Insurance Group

Claim Administration: Knight Insurance Group
Address: 4751 Wilshire Blvd., Ste. 111, Los Angeles, CA 90010
Tel: 888.333.8198
Fax: 323.954.5330

Surety Claims Contact

SURETY - CLAIM CONTACT

Program Carrier: Lincoln General Insurance Company

Claim Administration: Lincoln General Insurance Company
4902 Eisenhower Blvd, Suite 155
Tampa, FL 33634
TOL: 888.288.6855 X209
TEL: 813-865-7069
FAX: 813-888-8258

Program Carrier: Capitol Indemnity/Platte River

Claim Administration: Capitol Insurance Company
350 Sansome Street Suite 1000
San Francisco, CA 94104

Workers' Compensation Claims Contact

WORKERS' COMPENSATION - CLAIM CONTACT

Program Carrier: American Alternative Insurance Corporation

Claim Administration: American Claims Management
Address: P.O. Box 85251 San Diego, CA 92186
Claim Reporting and General Inquiries Tel: 866.671.5042
Fax: 619.744.5030
E-mail: WCinfo@ACMclaims.com
MPN
Sign up for Automatic Loss Runs and Plan of Action reports here

Program Carrier: American Compensation Insurance Company (Parent Company is RTW)

Claim Administration: RTW, Inc.
Address: P.O. Box 390327, Minneapolis, MN 55439
Tel: 866.620.3137
Fax: 866.286.5258
Website: www.RTWI.com

Program Carrier: American Family Home Insurance Company

Claim Administration: American Claims Management
Address: P.O. Box 85251 San Diego, CA 92186
Claim Reporting and General Inquiries Tel: 866.671.5042
Fax: 619.744.5030
E-mail: WCinfo@ACMclaims.com
MPN
Sign up for Automatic Loss Runs and Plan of Action reports here

Program Carrier: American Modern Home Insurance Company

Claim Administration: American Claims Management
Address: P.O. Box 85251 San Diego, CA 92186
Claim Reporting and General Inquiries Tel: 866.671.5042
Fax: 619.744.5030
E-mail: WCinfo@ACMclaims.com
MPN
Sign up for Automatic Loss Runs and Plan of Action reports here

Program Carrier: Delos Insurance Company

Claim Administration: Athens Administrators
Address: P.O. Box 696, Concord, CA 94522
Claim Reporting Tel: 888.534.6375
General Inquiries Tel: 866.482.3535
Fax: 925.671.9183
MPN - Coventry
Website: www.firsthealth.com
Login to Health Plan Members by typing CYB

Program Carrier: Everest National Insurance

Claim Administration: American Claims Management
Address: P.O. Box 85251 San Diego, CA 92186
Claim Reporting and General Inquiries Tel: 866.671.5042
Fax: 619.744.5030
E-mail: WCinfo@ACMclaims.com
Everest MPN for all dates of injury after January 1, 2011
Everest MPN for all dates of injury before December 31, 2010
Sign up for Automatic Loss Runs and Plan of Action reports here

Program Carrier: Health Care and Human Services

Claim Administration: American Claims Management
Address: P.O. Box 85251 San Diego, CA 92186
Claim Reporting and General Inquiries Tel: 866.671.5042
Fax: 619.744.5030
E-mail: WCinfo@ACMclaims.com
ACM MPN
Sign up for Automatic Loss Runs and Plan of Action reports here

Program Carrier: Lincoln General Insurance Company

Claim Administration: American Claims Management
Address: P.O. Box 85251 San Diego, CA 92186
Claim Reporting and General Inquiries Tel: 866.671.5042
Fax: 619.744.5030
E-mail: WCinfo@ACMclaims.com
ACM MPN
Sign up for Automatic Loss Runs and Plan of Action reports here

Program Carrier: Nova Casualty Company

California Only
Claim Administration: Athens Administrators
Address: P.O. Box 696 , Concord, CA 94522
Tel: 888.534.6375
Fax: 925.609.5434
MPN - First Health
Website: www.firsthealth.com
Login using CYB by clicking on channeling tools

Nationwide
Claim Administration: Gallagher Bassett Services
Tel: 877.541.5224
Fax: 800.748.6159
MPN - First Health
Website: www.firsthealth.com
Password: SELECT

Program Carrier: The PMA Insurance Group

Claim Administration: American Claims Management
Address: P.O. Box 85251 San Diego, CA 92186
Claim Reporting and General Inquiries Tel: 866.671.5042
Fax: 619.744.5030
E-mail: WCinfo@ACMclaims.com
ACM MPN
Sign up for Automatic Loss Runs and Plan of Action reports here

Program Carrier: Praetorian Insurance Company

Claim Administration: LWP Claims Solutions, Inc.
Address: P.O. Box 57001 San Jose, CA 95157
Tel: 800.565.5694
Fax: 408.725.0395
E-mail: froi@lwpclaims.com
Website:www.lwpclaims.com
MPN - Concentra
Website: www.concentra.com
Client ID: campn

Program Carrier: Redland Insurance

Claim Administration: LWP Claims Solutions, Inc.
Address: P.O. Box 57001 San Jose, CA 95157
Tel: 800.565.5694
Fax: 408.725.0395
E-mail: froi@lwpclaims.com
Website: www.lwpclaims.com

Program Carrier: Redwood Fire & Casualty Insurance Company

Claim Administration: Berkshire Hathaway Homestate Companies
Address: P.O. Box 881716, San Francisco, CA 94188
Tel: 800.661.6029
Fax: 800.661.6984
Email: newclaim@bhhc-wc.com
MPN - Blue Cross / Kaiser On-the-Job
Website: www.bhhc-wc.com
Access: Choose Claims, then click on Medical Provider Network (MPN), then click on Provider Network.

Carrier: SeaBright Insurance Company

Claim Administration: SeaBright Claims
Tel: 866.367.7242
MPN - mpn@sbic.com
Website: www.sbic.com/brightnotice

Carrier: SPARTA Insurance Company

Claim Administration: Gallagher Bassett Services. Inc. (Policies effective 2.28.11 and prior)
Address: P.O. Box 85013, San Diego, CA 92186
Claims Reporting Tel: 877.563.1080
General Inquiries Tel: 619.471.1219
Fax: 800.748.6159
MPN - Coventry
Website: www.geoaccess.com/cvty/Client.asp
Client ID: CAMPN

Claim Administration: American Claims Management (Policies effective 3.1.11 and after)
Address: P.O. Box 85251, San Diego, CA 92186
Tel: 866.671.5042
Fax: 619.744.5030
E-mail: WCInfo@ACMclaims.com
ACM MPN
Sign up for Automatic Loss Runs and Plan of Action reports here

Program Carrier: Travelers Insurance Companies

Claim Administration: St. Paul Travelers
Address: P.O. Box 8112, Walnut Creek, CA 94596-8112
Claim Reporting Tel: 800.238.6225
General Inquiries Tel: 800.842.7354
Fax: 877.801.9679
MPN - First Health
MPN Tel: 800.287.9682
Website: www.firsthealth.com

Program Carrier: United Wisconsin Insurance Company (Parent Company is Accident Fund Group)

Claim Administration: American Claims Management
Address: P.O. Box 85251 San Diego, CA 92186
Claim Reporting and General Inquiries Tel: 866.671.5042
Fax: 619.744.5030
E-mail: WCinfo@ACMclaims.com
Sign up for Automatic Loss Runs and Plan of Action reports here

Program Carrier: Member Company(s) of Zurich Insurance Group:
  • Zurich American Insurance Company of Illinois
  • Zurich American Insurance Company
  • American Guarantee & Liability Insurance Co
  • American Zurich Insurance Company
  • Maryland Casualty Company
  • Assurance Company of America
  • Northern Insurance Company of New York

Claim Administration: Zurich North America for out of state as well as CA policies effective 11.30.2010 and prior
Address: P.O. Box 92566, Los Angeles, CA 90009-2566
Claim Reporting Tel: 800.987.3373
General Inquiries Tel: 800.338.3160
Fax: 877.962.2567
E-mail: USZ_CareCenter@Zurichna.com
Website: www.zurichna.com
MPN - First Health
Website: www.firsthealth.com

Claims Administration: American Claims Management for CA policies effective 12.1.2010 and greater
Address: P.O. Box 85251, San Diego, CA 92186
Tel: 866.671.5042
Fax: 619.744.5030
E-mail: WCInfo@ACMclaims.com
ACM MPN
Sign up for Automatic Loss Runs and Plan of Action reports here

Personal Auto Claims Contact

PERSONAL AUTO - CLAIM CONTACT

Program Carrier: Everest National Insurance Company
States: California, Michigan

Claim Administration: American Claims Management
Address: P.O. Box 9060, Carlsbad, CA 92108-9060
Tel: 866.901.4496
Fax: 760.827.4844
Report an Auto Claim Online: Begin ACM's initial loss report

Program Carrier: Everest National Insurance Company
States: South Carolina, Tennessee

Address: PO Box 1620, Alpharetta, GA 30009-1620
Tel: 678.942.2300 Option 3
Tol: 800.545.7742 Option 3
Fax: 678.942.2310
Report a New Claim: 877.277.7740

Program Carrier: Everest Security Insurance Company
States: Alabama, Georgia

Address: PO Box 1620, Alpharetta, GA 30009-1620
Tel: 678.942.2300 Option 3
Tol: 800.545.7742 Option 3
Fax: 678.942.2310
Report a New Claim: 877.277.7740

Program Carrier: Newport Insurance Company/Meritplan Insurance Company

Claim Administration: American Claims Management
Address: P.O. Box 9060, Carlsbad, CA 92018-9060
Tel: 866.901.4496
Fax: 760.827.4844
Report an Auto Claim Online: Begin ACM's initial loss report

Program Carrier: QBE Insurance Corporation

Claim Administration: American Claims Management
Address: P.O. Box 9060, Carlsbad, CA 92108-9060
Tel: 866.901.4496
Fax: 760.827.4844
Report an Auto Claim Online: Begin ACM's initial loss report

Program Carrier: Starr Indemnity & Liability Company

Claim Administration: American Claims Management
Address: P.O. Box 9060, Carlsbad, CA 92108-9060
Tel: 866.901.4496
Fax: 760.827.4844
Report an Auto Claim Online: Begin ACM's initial loss report

Personal Motorcycle Claims Contact

PERSONAL MOTORCYCLE - CLAIM CONTACT

Program Carrier: Integon Preferred Insurance Company, a National General Insurance company

Claim Administration: National General Insurance
Type/State of Claim: CA
Address: National General Insurance, P.O. Box 1018, Winston-Salem, NC 27102
Tel: 877.468.3466
Online Reporting

Program Carrier: QBE Insurance Corporation

Claim Administration: American Claims Management
Type/State of Claim: AZ, TX
Address: P.O. Box 9060, Carlsbad, CA 92018-9060
Tel: 800.285.2524
Fax: 760.827.4844

Program Carrier: Starr Indemnity & Liability Company

Claim Administration: American Claims Management
Address: P.O. Box 9060, Carlsbad, CA 92018-9060
Tel: 800.285.2524
Fax: 760.827.4844

Program Carrier: Lincoln General Insurance Company

Claim Administration: American Claims Management
Type/State of Claim: AZ, CA, NV, TX
Address: P.O. Box 9060, Carlsbad, CA 92108-9060
Tel: 800.285.2524
Fax: 760.827.4844

Program Carrier: Lincoln General Insurance Company

Claim Administration: RBC Insurance Agency, LLC
Type/State of Claim: NY, PA
Address: P.O. Box 9028, Bethpage, NY 11714
Tel: 877.717.5442
Fax: 717.751.0144

Personal Property Claims Contact

 

Carrier: Centauri Specialty Insurance Company
All States

Claim Administration: American Claims Management
P.O. Box 9033
Carlsbad, CA 92018-9060
TEL: 800.453.8610
FAX: 760.827.4995

Carrier: Universal North America Insurance Company & Universal Insurance Company of North America
All States

Claim Administration: American Claims Management
P.O. Box 9033
Carlsbad, CA 92018-9060
TEL: 800.453.8610
FAX: 760.827.4995

Carrier: Merit Plan Insurance Company

Claim Administration: American Claims Management
P.O. Box 9033
Carlsbad, CA 92018-9060
TEL: 800.453.8610
FAX: 760.827.4995

Personal Umbrella Claims Contact

PERSONAL UMBRELLA - CLAIM CONTACT

Carrier Name: RLI Insurance Company

Claim Administration: RLI Corporation
Address: 9025 N. Lindbergh Drive, Peoria, IL 61615-1499
Tel: 800.444.0406
Fax: 866.692.6796
E-mail: new_claim@rlicorp.com

Residential Earthquake Claims Contact

RESIDENTIAL EARTHQUAKE - CLAIM CONTACT

Claims can be reported 24/7.

Carrier Name:  Universal | QBE | Zurich

Claim Administration: American Claims Management
For Claims information or to report a Claim, please contact:
Tel: 866.519.1303
Fax: 760.827.4939
Online: ACMclaims.com
E-mail: Info@ACMclaims.com

Carrier Name: Palomar Specialty

Claim Administration: York Risk Services Group
For Claims information or to report a Claim, please contact: 
Phone: 866-391-9675 
Email contact: Claims@PalomarSpecialty.com

 

Architects and Engineers Liability Claims Contact

ARCHITECTS & ENGINEERS LIABILITY - CLAIM CONTACT

Carrier Name: Hudson Insurance Group

Claim Administration: Peggy Killeen, Hudson Insurance Group

Western Region
ADDRESS
Andrei Ilica, Hudson Ins. Co.
851 Napa Valley Corp. Way
Suite N
Napa, CA 94558
TEL 212.918.9996
EMAIL ailica@hudsoninsgroup.com

Eastern Region
ADDRESS
David Lurie, Hudson Ins. Co.
17 State Street Plaza
29th Floor
New York, NY 10019
TEL 212.918.9993
EMAIL dlurie@hudsoninsgroup.com

Special Risk Claims Contact

Special Risk - CLAIM CONTACT

 

Carrier Name: Empire Indemnity Insurance Company

Claim Administration: Empire Indemnity Insurance Company
Address:
Tel: 888.680.8005
Fax: 402.963.5329

 

 

Carrier Name: Princeton Excess & Surplus Lines Insurance Company

Claim Administration: Engle Martin & Associates
Address: 5180 Roswell Road, Suite N100, Atlanta, GA 30342
Tel:
Fax: .404.303.7115
E-mail: claims@englemartin.com

 

 

Carrier: Praetorian Specialty Insurance Company

Claim Administration: Crawford & Company
Address:
Tel: 800.526.4557
Fax:

 

 

Carrier: Glencoe Insurance Ltd.

Claim Administration: Claims Management Service
Address:
Tel: 800.239.0229
Fax: 678.461.6526
E-mail: cms_earthquake@claimsmgmtservices.com

 

 

Carrier: Lloyds of London (Syndicates #33 and #1414)

Administration: Crawford Lloyd's Bureau, Global Risk Administration, Crawford & Company
Address: 1001 Summit Boulevard, Atlanta, GA 30319
Tel: 800.526.4557
E-mail: Lloyds_Bureau@us.crawco.com