Contact ARROWHEAD
COMMERCIAL PROGRAM - CONTACTS
OFFICE LOCATION
701 B Street, Suite 2100
San Diego, CA 92101
MAIN CONTACT
TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com
ACCOUNTING & CUSTOMER SERVICE
TOL 866.401.2111
SUBMISSIONS
Upload your new submissions online at ArrowheadExchange.comor E-mail submissions to Commercial@ArrowheadGrp.com
CLAIM CONTACTS/POLICY LOSS RUN REQUESTS
Program Carrier: Integon National Insurance Company
(Policy prefix 12)
Claim Administration: Integon National Insurance Company
ADDRESS PO Box 1623, Winston-Salem, NC 27102
TOL 888.215.7456
FAX 800.924.0273
REPORT A CLAIM ONLINE http://www.gmacinsurance.com/claims-center/report-claim.asp
LOSS RUN REQUEST EMAIL Commercial@arrowheadgrp.com
Program Carrier: SPARTA Insurance Company
(Policy prefixes 014AU, 010CP)
Claim Administration: American Claims Management, Inc. (policies effective 3.1.10 and after)
ADDRESS PO Box 9060, Carlsbad, CA 92018-9060
TOL 888.255.8103
FAX 877.895.1440
CLAIM REPORTING EMAIL Info@ACMclaims.com
LOSS RUN REQUEST EMAIL ACMLossRunRequests@ACMclaims.com
Program Carrier: Lincoln General Insurance Company
(Policy prefixes 2510, 2537, 381, 384, 385, 631, 632, 633, 634, 635, 638)
Claim Administration: Lincoln General Insurance Company
ADDRESS P.O. Box 3608, York, PA 17402-0628
TOL 800.876.3350
LOSS RUN REQUESTS EMAIL LossRun@LincolnGeneral.com
CLAIM REPORTING EMAIL 1stReport@LincolnGeneral.com
Program Carrier: State and County Mutual
(Policy prefixes LAB)
Claim Administration: American Claims Management
ADDRESS P.O. Box 9060, Carlsbad, CA 92018-9060
LOSS RUN REQUESTS EMAIL ACMLossRunRequests@ACMclaims.com
PAYMENTS
Mail Payments to
Attn: Commercial Division Payments
P.O. Box 9007
Carlsbad CA 92018
Online Payments
www.ArrowheadExchange.com
UNDERWRITING
Executive Management
Ron Casner
TEL 866.401.2111 x7163
EMAIL RCasner@ArrowheadGrp.com
Par Williams
TEL 866.401.2111 x7166
EMAIL PWilliams@ArrowheadGrp.com
MARKETING
Ron Casner
TEL 866.401.2111 x7163
EMAIL RCasner@ArrowheadGrp.com
MARKETING OPERATIONS/AGENCY APPOINTMENTS
TOL 800.669.1889 x8733
FAX 760.710.6956
PUBLIC TRANSPORTATION - CONTACTS
OFFICE LOCATION
701 B Street, Suite 2100
San Diego, CA 92101
MAIN CONTACT
TEL 800.903.5489
FAX 619.881.8512
e-mail PubTransmail@ArrowheadGrp.com
BILLING & CUSTOMER SERVICE
Tel 800.903.5489 x2233
SUBMISSIONS
Fax to: 619.881.8512E-mail PubTransmail@ArrowheadGrp.com
POLICY LOSS RUN REQUESTS
(Prefixes LINS, LIHS, LIAZ, LICO, LIFL)
Robert Robles
E-Mail Robertr@KnightCompany.com
PAYMENTS
Mail Payments to:
Attn: Public Transportation Payments
701 B Street, Suite 2100
San Diego, CA 92101
Online Payments
www.ArrowheadExchange.com
UNDERWRITING
Tol 800.903.5489 x2233
MARKETING
Chuck Barnes
Vice President, Public Transportation
Tol 800.903.5489 x7161
COMMERCIAL PROGRAM - CONTACTS
OFFICE LOCATION
701 B Street, Suite 2100
San Diego, CA 92101
MAIN CONTACT
TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com
BILLING & CUSTOMER SERVICE
Billing
Tol 866.401.2111
Customer Service
Tol 866.401.2111
SUBMISSIONS
FAX 800.566.7650E-mail Commercial@ArrowheadGrp.com
CLAIM CONTACTS/POLICY LOSS RUN REQUESTS
Program Carrier: Starr Indemnity & Liability Company
(Policy prefixes SIACGL and SIACML)
Claims Administrator: American Claims Management
TOL 800.799.2919
FAX 877.895.1440
CLAIM REPORTING E-MAIL Info@ACMclaims.com
LOSS RUN REQUEST E-MAIL ACMLossRunRequests@ACMclaims.com
Program Carrier: Scottsdale Insurance Company
(Policy prefixes AWS, XBS, CPS)
Claims Administrator: Scottsdale Insurance Company
ADDRESS P.O. Box 4110, Scottsdale, AZ 85261
TOL 800.423.7675
FAX 480.483.6752
CLAIM REPORTING E-MAIL sicreportaloss@scottsdaleins.com
LOSS RUN REQUESTS E-MAIL Commercial@ArrowheadGrp.com
Program Carrier: Chartis Insurance Company
(Policy prefixes BE, EBU)
Claims Administrator: Chartis Claims, Inc.
Excess Casualty Claims Department
ADDRESS 175 Water Street, New York, NY 10038
TOL 877.244.3100
Program Carrier: Lincoln General Insurance Company
(Policy prefixes 2510, 2537, 381, 384, 385, 631, 632, 633, 634, 635, 638)
Claim Administration: Lincoln General Insurance Company
ADDRESS P.O. Box 3608, York, PA 17402-0628
TOL 800.876.3350
LOSS RUN REQUESTS EMAIL LossRun@LincolnGeneral.com
CLAIM REPORTING E-MAIL 1stReport@LincolnGeneral.com
PAYMENTS
Mail Payments to:
Attn: Commercial Division Payments
P.O. Box 9007
Carlsbad CA 92018
Online Payments
www.ArrowheadExchange.com
UNDERWRITING
Tol 866.401.2111
MARKETING
Ron Casner
TEL 866.401.2111 x7163
EMAIL RCasner@ArrowheadGrp.com
MARKETING OPERATIONS/AGENCY APPOINTMENTS
TOL 800.669.1889 x8733
FAX 760.710.6956
WORKERS' COMPENSATION - CONTACTS
OFFICE LOCATION
2365 Northside Drive, Suite 450
San Diego, CA 92108
(Not a Payment Address - Please see our Payment section for instructions)
MAIN CONTACT
Tol 866.401.2111
Tel 619.325.2300
Fax 866.650.2747
SUBMISSIONS
Online submissions receive preferential reservation of market.
Upload your new submissions online at ArrowheadExchange.com
or
E-mail submissions to WCSubmissions@Arrowheadgrp.com. Please be sure to include your producer code in the subject line.
Quick Quote
Eligible accounts under $20,000 in written premium can now enjoy quotes in just minutes.
Jarnard Sutton
Quick Quote Underwriter
TEL 619.325.2300 x2106
BILLING & CUSTOMER SERVICE
Tol 866.401.2111
EMAIL WCCustomerService@ArrowheadGrp.com
WEBSITE www.ArrowheadExchange.com (for daily print, policy status, documents, and transaction summaries)
Hours of operation:
Monday-Friday
8am to 5pm PST
PAYMENTS
Online policyholder and check-by-fax payments are available for all policies except Travelers and out-of-state or multi-state policies.
Pay Online at ArrowheadExchange.com
Pay by Check Authorization Form
Workers' Compensation Payment Address
MARKETING
Debra Parker
Vice President of Marketing
TEL 619.610.7175
Beth O'Reardon
Territory Marketing Manager
Tel 619.325.2324
Liana Montez
Territory Marketing Manager
Tel 619.325.2325
Abigail Arden
Internal Marketing Representative
Tel 619.325.2323
PERSONAL AUTO - CONTACTS
OFFICE LOCATION
2548 Campbell Place
Carlsbad, CA 92009
MAIN CONTACT
TOL 800.333.5553
FAX 800.405.2014
BILLING & CUSTOMER SERVICE
Policy Info
Tol 800.333.5553 Option 3
Automated policy information
Tol 800.447.1889
PAYMENTS
Mail Payments to
Attn: Arrowhead Personal Auto Payments
P.O. Box 9064
Carlsbad, CA 92018-9064
Online Payments
www.ArrowheadExchange.com
UNDERWRITING
Tol 800.333.5553
MARKETING
Tol 800.669.1889 x8733
PERSONAL MOTORCYCLE - CONTACTS
OFFICE LOCATION
2548 Campbell Place
Carlsbad, CA 92009
MAIN CONTACT
TOL 800.333.5553
FAX 800.405.2014
BILLING & CUSTOMER SERVICE
Policy Info
TOL 800.333.5553 Option 4
Automated policy information
TOL 800.447.1889
PAYMENTS
Mail Payments to:
Attn: Arrowhead Motorcycle Payments
P.O. Box 9064
Carlsbad, CA 92018-9064
Online Payments
www.ArrowheadExchage.com
UNDERWRITING
TOL 800.333.5553
MARKETING
TOL 800.669.1889 x8733
PERSONAL PROPERTY & UMBRELLA - CONTACTS
OFFICE LOCATION
2548 Campbell Place
Carlsbad, CA 92009
MAIN CONTACT
TOL 800.905.7550
FAX 760.710.6655
BILLING & CUSTOMER SERVICE
Policy Info
800.905.7550
Digital Photo E-Mail Submissions
PropertyPhotos@ArrowheadGrp.com
(Not for Personal Umbrella Submissions)
PAYMENTS
Mail Payments to:
Arrowhead Personal Property Payments
P.O. Box 9061
Carlsbad, CA 92018-9061
Online Payments
www.ArrowheadExchange.com
(Not for Personal Umbrella Submissions)
UNDERWRITING
TOL 800.905.7550
MARKETING
TOL 800.669.1889 x8733
RESIDENTIAL EARTHQUAKE - CONTACTS
OFFICE LOCATION
701 B Street, Suite 2100
San Diego, CA 92101
MAIN CONTACT
TOL 877.233.9722
FAX 619.881.8456
EMAIL ResEQ@ArrowheadGrp.com
BILLING & CUSTOMER SERVICE
TOL 877.233.9722
Claim Contact
To see claims contact information for Residential Earthquake, please visit our Claims Contact page.
PAYMENTS
Mail Payments to:
Attn: Arrowhead Res EQ Payments
P.O. Box 9062
Carlsbad, CA 92018-9062
Online Payments
www.ArrowheadExchange.com
UNDERWRITING
TOL 877.233.9722
MARKETING
Tol 800.669.1889 x8733
ARCHITECTS & ENGINEERS LIABILITY - CONTACTS
OFFICE LOCATION
99 Pacific Street, Suite 155F
Monterey, CA 93940
MAIN CONTACT
Tol: 800.887.7811
Tel: 831.333.9840
Fax: 831.333.9847
E-mail: ADI@ArrowheadGrp.com
BILLING & CUSTOMER SERVICE
Tol: 800.887.7811
PAYMENTS
Tol: 800.887.7811
UNDERWRITING
Larry Moonan, Co-President
TEL 831.333.9840 x105
Cathy Santiago, Senior Program Underwriter
TEL 831.333.9840 x103
MARKETING
Jack Doran, Co-President
TEL 831.333.9840 x104
COMMERCIAL EARTHQUAKE - CONTACTS
OFFICE LOCATION
701 B Street, Suite 2100
San Diego, CA 92101
MAIN CONTACT
Tel 619.881.8560
Fax 619.881.8550
BILLING & CUSTOMER SERVICE
Tel 619.881.8562
PAYMENTS
Tel 619.881.8562
UNDERWRITING
Tel 619.881.8562
MARKETING
Tel 619.881.8562
CONDO ASSOCIATION PACKAGE - CONTACTS
OFFICE LOCATION
140 South Lake Ave., Suite 302
Pasadena, CA 91101
MAIN CONTACT
TOL 626.844.2464
FAX 626.844.2460
BILLING & CUSTOMER SERVICE
TOL 626.844.2464
PAYMENTS
TOL 626.844.2464
UNDERWRITING
TOL 626.844.2464
MARKETING
TOL 626.844.2464
GENERAL CONTRACTORS LIABILITY & WRAP UPS - CONTACTS
OFFICE LOCATION
140 South Lake Ave., Suite 302
Pasadena, CA 91101
MAIN CONTACT
TOL 626.844.2464
FAX 626.844.2460
BILLING & CUSTOMER SERVICE
TOL 626.844.2464
PAYMENTS
TOL 626.844.2464
UNDERWRITING
TOL 626.844.2464
MARKETING
TOL 626.844.2464
PROFESSIONAL LIABILITY - CONTACTS
OFFICE LOCATION
400 Kelby St
11th Floor
Fort Lee, NJ 07024
MAIN CONTACT
TEL 201.944.7000
FAX 201.944.0058
BILLING & CUSTOMER SERVICE
TEL 201.944.7000
PAYMENTS
TEL 201.944.7000
UNDERWRITING
Ed Velasquez
President
Tel 201.944.7000 X2
Charles Antwine
Executive Vice President
Tel 201.944.7000 x4
Arun Chanana
Executive Vice President
Tel 201.944.7000 x3
Rachel Schulman
Underwriting Assistant
Tel 201.944.7000 X1
MARKETING
Ed Velasquez
President
Tel 201.944.7000 X2
Insurance Agents E&O - CONTACTS
OFFICE LOCATION
400 Kelby St
11th Floor
Fort Lee, NJ 07024
MAIN CONTACT
TEL 201.944.7000
FAX 201.944.0058
BILLING & CUSTOMER SERVICE
TEL 201.944.7000
PAYMENTS
TEL 201.944.7000
UNDERWRITING
Ed Velasquez
President
TEL 201.944.7000 X2
Charles Antwine
Executive Vice President
TEL 201.944.7000 x4
Arun Chanana
Executive Vice President
TEL 201.944.7000 x3
Rachel Schulman
Underwriting Assistant
TEL 201.944.7000 X1
MARKETING
Ed Velasquez
President
TEL 201.944.7000 X2
REAL ESTATE AGENTS E&O - CONTACTS
OFFICE LOCATION
MAIN CONTACT
537 W. 600 South, Ste. 300, Salt Lake City, UT 84101
CA License # 0E50735
UNDERWRITING & CUSTOMER SERVICE
Tel 801.521.4412
Fax 801.521.4413
Pete Savas, President Real Estate E&O Program
pete@realtorseando.com
Mac Armstrong, Arrowhead EVP & CFO
MArmstrong@ArrowheadGrp.com | 619.881.8614
MARKETING
Don Dyson, VP Marketing Real Estate E&O Program
don@realtorseando.com
Marine - CONTACTS
OFFICE LOCATION
20280 Acacia Street, Suite 230
Newport Beach CA 92660
MAIN CONTACT
TOL 800.221.3884
FAX 949.955.7111
BILLING & CUSTOMER SERVICE
Yacht and Boat Underwriting
Tol 800.221.3884 Option 1
Commercial Marine Underwriting
Tol 800.221.3884 Option 2
Accounting
Tol 800.221.3884 Option 3
PAYMENTS
Mail Payments to
20280 Acacia Street, Suite 230
Newport Beach CA 92660
UNDERWRITING
Son Nguyen
TEL 949.955.7107
EMAIL SNguyen@TrafalgarInsurance.com
Diane Carrillo
TEL 949.955.7102
EMAIL DCarrillo@TrafalgarInsurance.com
Laura Murphy
TEL 949.955.7103
EMAIL LMurphy@TrafalgarInsurance.com
Melvin Gonzalez
TEL 949.955.7104
EMAIL MGonzalez@TrafalgarInsurance.com
Diana Hoefling
TEL 949.955.7108
EMAIL DHoefling@TrafalgarInsurance.com
Leah Koontz
TEL 702.567.0005
LKoontz@TrafalgarInsurance.com
MARKETING
Natalie Lara
TOL 800.333.5553 x8458
TEL 760.710.6600 x8458
EMAIL NLara@ArrowheadGrp.com
Martin Reichman
TOL 800.221.3884 x106
TEL 949.955.7106
FAX 949.955.7111
EMAIL MReichman@TrafalgarInsurance.com
Select a line of business for contact information
CORPORATE
701 B. Street Suite 2100
San Diego, CA 92101
TOL 800.669.1889
TEL 619.881.8600
FAX 619.881.8694
MARKETING OPERATIONS
TOL 800.669.1889 x8733
TEL 619.881.8733
FAX 619.881.8744
E-MAIL MarketingInfo@ArrowheadGrp.com
HOURS OF OPERATION
MON. - FRI. 8:00 AM - 5:00 PM PST
ARROWHEAD EXCHANGE TECH SUPPORT
TOL 800.333.5553 x6844
FAX 760.710.6850
E-MAIL TechSupport@ArrowheadGrp.com
HOURS OF OPERATION
MON. - FRI. 6:00 AM - 5:00 PM PST
| Commercial Division | Personal Division | Specialty Division |
|---|---|---|
