- Do I have binding authority for this program?
There is no binding authority for this program. Applications are submitted online via Arrowhead Exchange and confirmations are e-mailed to producer within 24 hours.
- Who are the competitors for this program?
The California Earthquake Authority is the largest writer of monoline earthquake policies. St. Paul Insurance Company owns two carriers, Pacific Select and GeoVera are Arrowhead's main competition.
- What applications are required for new business?
Applications are submitted online via Arrowhead Exchange. Producers are required to provide an electronic signature prior to submitting a new business application on Arrowhead Exchange.
- What are the payment plans?
There are two payment options, one pay and three pay. If three pay is selected, installments are due approximately 30 days apart. There is a $5 installment charge for the second and third installments.
- Is a down payment required with the application?
No. The policy and premium invoice are mailed directly to the Insured when the policy is issued.
- What forms of payment are acceptable?
Insureds may pay by personal check or credit card. Visa, MasterCard and American Express are accepted on ArrowheadExchange.com.
- Who is the Carrier?
The Residential Earthquake Insurance offered through the Arrowhead program is underwritten on an admitted basis by AXIS Reinsurance Company, a member of the AXIS Group of Companies, rated "A" (Excellent) XV by A.M. Best and "A" (Strong) by Standard & Poor's for financial strength and claims-paying ability. AXIS Capital (NYSE: AXS) is the Bermuda-based holding company for the AXIS Group of Companies. At December 31, 2007, AXIS Capital had gross premiums written of $3.6 billion, total capitalization of $5.7 billion and total assets of $14.7 billion.
- How do I get quotes?
Quoting is done on ArrowheadExchange.com. Residential Earthquake quotes for High Value Homes (exceeding $2 million coverage A limit) are requested on ArrowheadExchange.com. High Value Earthquake quotes are processed by the Residential Earthquake underwriting department.
- How are claims handled?
In the event of an earthquake, certain contracted claims vendors may also be utilized to provide service. The toll-free number is 888.221.0278 and the fax number is 407.849.6710. Claims can be made online at www.cjw-assoc.com. As a general agency, Arrowhead acts as a claims advocate and resource for the insured and broker. We do not adjust claims directly.
