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701 B. Street Suite 2100
San Diego, CA 92101

Tol 800.669.1889
Tel 619.881.8600
Fax 619.881.8694

Marketing Operations

Tol 800.669.1889 x8733 
Tel 619.881.8733
Fax 619.881.8744

Hours of Operation
Mon-Fri 8:00 AM – 5:00 PM PST

Arrowhead Exchange
Tech Support

Tol 800.333.5553 x6844
Fax 760.710.6850

Hours of Operations
Mon-Fri 6:00 AM – 5:00 PM PST

have a question?


How do I update my EFT and Direct Deposit information?

  1. First, download and complete the EFT and Direct Deposit forms and enter your new account and routing numbers. These forms are also available once logged in to ArrowheadExchange.com in the Document Center.
  2. Scan a copy of a voided check to include with your completed forms.
  3. Email your completed EFT and Direct Deposit forms with the scan of your voided check to Arrowhead’s marketing operations team at MarketingInfo@ArrowheadGrp.com.

How can I obtain a producer code for my new location?

Send an email to MarketingInfo@ArrowheadGrp.com with the following information:

  • Main Office Producer Code
  • Physical & Mailing Address
  • Phone number
  • Fax number
  • First and last name of main contact person
  • Main contact email address

If the new location will use the same account information for EFT and Direct Deposit as your main office, you can state that in the email. If the new office will be using their own EFT and Direct Deposit information, please be sure to include new EFT and Direct Deposit forms for that office.

How can I update my agency contact information?

Send an email to MarketingInfo@ArrowheadGrp.com and give us all your new contact information. Please let us know if any contacts specialize in certain lines of business
(Example: John Smith – Jsmith@Gmail.com – Personal Lines).

When are commissions paid?

  • Commissions for Personal Auto, Motorcycle and Personal Property are deposited on the 7th business day of each month.
  • Commissions for Commercial Auto and Residential Earthquake are deposited on the 10th business day of the month.
  • Commissions for Workers’ Compensation are deposited on the 20th business day of the month.
  • If you need to info about any other Arrowhead programs, please email us at MarketingInfo@ArrowheadGrp.com.

CITA Contact Information

Call 888.488.0107 from 8am to 5pm (PST). Email us at ProgramsInfo@CITAinsurance.com.

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