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6900 College Blvd. Suite 1000
Overland Park, KS 66211
BILLING & CUSTOMER SERVICE
Only online submissions are accepted on the Express Package product via ArrowheadExchange.com.
Email [email protected] for product training needs.
Pay online at ArrowheadExchange.com by referencing the statement number on your invoice.
Setup clients with recurring EFT sweep at the time of bind or anytime during the policy term for existing customers.
Credit card payments are accepted over the phone, call 602.466.9727
Have questions? Read our billing FAQs.
Mon. – Fri. 6am to 5pm PST
All endorsement and loss run requests should be sent to [email protected]. To avoid any delays, please include your client’s policy number(s) and account name. Our goal is to complete endorsement transactions within 14 business days. Increased volume during month end may affect this processing time. Please keep this timeframe in mind when responding to requests for information or making changes to upcoming renewals.
Note: Each of the package, commercial auto on commercial umbrella policies will have its own designated policy number. If the change affects all three lines, please include all three policy numbers in your request.