get to know arrowhead

Contact Us

Looking for a specific contact? Choose a product to view the list of main contacts, from sales teams and underwriters, to program leaders and customer service reps.

Corporate

701 B. Street Suite 2100
San Diego, CA 92101

800.669.1889
619.881.8600
Fax: 619.881.8694

Marketing Operations

800.669.1889
619.881.8733
Fax: 619.881.8744
[email protected]
Mon. – Fri. 8am to 5pm PST

Tech Support

800.333.5553
Fax: 760.710.6850
[email protected]
Mon. – Fri. 6am to 5pm PST

contact info

Automotive Aftermarket

OFFICE LOCATION

6900 College Blvd. Suite 1000
Overland Park, KS 66211

BILLING & CUSTOMER SERVICE

602.466.9727
[email protected]
ArrowheadExchange.com
Mon. – Fri. 5am to 5pm PST

UNDERWRITING

Maddy Feld
Sr Program Manager

913.312.2880
[email protected]

SUBMISSIONS

Only online submissions are accepted on the Express Package product via ArrowheadExchange.com.

Email [email protected] for product training needs.

PAYMENTS

Pay online at ArrowheadExchange.com by referencing the statement number on your invoice.

Setup clients with recurring EFT sweep at the time of bind or anytime during the policy term for existing customers.

Credit card payments are accepted over the phone, call 602.466.9727

Have questions? Read our billing FAQs.

MARKETING

Steve Goebel
Business Development Manager

619.881.8530
[email protected]

Sara Raymond
Business Development Manager

619.325.2325
[email protected]

TECHNICAL SUPPORT

760.710.6844
[email protected]
Mon. – Fri. 6am to 5pm PST

CLAIMS

If your express policy is effective 2/1/18 or later:
Claim Admin: American Claims Management
P.O. Box 9060, Carlsbad, CA. 92018-9060
877.777.6440
Fax: 877.895.1440
[email protected]

If your express policy is effective prior to 2/1/18:
Claim Admin: Zurich
866.391.6032
[email protected]

ENDORSEMENTS

All endorsement and loss run requests should be sent to [email protected]. To avoid any delays, please include your client’s policy number(s) and account name. Our goal is to complete endorsement transactions within 14 business days. Increased volume during month end may affect this processing time. Please keep this timeframe in mind when responding to requests for information or making changes to upcoming renewals.

Note: Each of the package, commercial auto on commercial umbrella policies will have its own designated policy number. If the change affects all three lines, please include all three policy numbers in your request.