get to know arrowhead

Contact Us

Looking for a specific contact? Choose a product to view the list of main contacts, from sales teams and underwriters, to program leaders and customer service reps.

Corporate

701 B. Street Suite 2100
San Diego, CA 92101

800.669.1889
619.881.8600
Fax: 619.881.8694

Marketing Operations

800.669.1889
619.881.8733
Fax: 619.881.8744
MarketingInfo@ArrowheadGrp.com
Mon. – Fri. 6am to 5pm PST

Tech Support

760.710.6844
Fax: 760.710.6850
TechSupport@ArrowheadGrp.com
Mon. – Fri. 5am to 5pm PST

To find contacts by product, select from the dropdown.

contact info

Automotive Aftermarket

OFFICE LOCATION

6900 College Blvd. Suite 1000
Overland Park, KS 66211

BILLING & CUSTOMER SERVICE

602.466.9727
AMBilling@ArrowheadGrp.com
ArrowheadExchange.com
Mon. – Fri. 5am to 5pm PST

UNDERWRITING

Maddy Feld
Sr Program Manager

913.312.2880
MFeld@ArrowheadGrp.com

SUBMISSIONS

Only online submissions are accepted on the Express Package product via ArrowheadExchange.com.

Email MarketingInfo@ArrowheadGrp.com for product training needs.

PAYMENTS

Pay online at ArrowheadExchange.com by referencing the statement number on your invoice.

Setup clients with recurring EFT sweep at the time of bind or anytime during the policy term for existing customers.

Credit card payments are accepted over the phone, call 602.466.9727

Have questions? Read our billing FAQs.

MARKETING

Steve Goebel
Business Development Manager – West

619.881.8530
SGoebel@ArrowheadGrp.com

Mylissa Maynard
Business Development Specialist – East

619.614.3682
MMaynard@ArrowheadGrp.com

TECHNICAL SUPPORT

760.710.6844
TechSupport@ArrowheadGrp.com
Mon. – Fri. 6am to 5pm PST

CLAIMS

If your express policy is effective 2/1/18 or later:
Claim Admin: American Claims Management
P.O. Box 9060, Carlsbad, CA. 92018-9060
877.777.6440
Fax: 877.895.1440
NewLosses@ACMClaims.com

If your express policy is effective prior to 2/1/18:
Claim Admin: Zurich
866.391.6032
USZ_Arrowhead_AFMK_Claims@ZurichNA.com

ENDORSEMENTS

All endorsement and loss run requests should be sent to AftermarketProgram@ArrowheadGrp.com. To avoid any delays, please include your client’s policy number(s) and account name. Our goal is to complete endorsement transactions within 14 business days. Increased volume during month end may affect this processing time. Please keep this timeframe in mind when responding to requests for information or making changes to upcoming renewals.

Note: Each of the package, commercial auto on commercial umbrella policies will have its own designated policy number. If the change affects all three lines, please include all three policy numbers in your request.