get to know arrowhead

Contact Us

Looking for a specific contact? Choose a product to view the list of main contacts, from sales teams and underwriters, to program leaders and customer service reps.

Corporate

701 B. Street Suite 2100
San Diego, CA 92101

800.669.1889
619.881.8600
Fax: 619.881.8694

Marketing Operations

800.669.1889
619.881.8733
Fax: 619.881.8744
MarketingInfo@ArrowheadGrp.com
Mon. – Fri. 6am to 5pm PST

Tech Support

760.710.6844
Fax: 760.710.6850
TechSupport@ArrowheadGrp.com
Mon. – Fri. 5am to 5pm PST

To find contacts by product, select from the dropdown.

contact info

Core Commercial

OFFICE LOCATION

4600 American Pkwy
Suite 108
Madison, WI 53718

BILLING & CUSTOMER SERVICE

866.401.2111
AHCoreService@ArrowheadGrp.com
Mon. – Fri. 5am to 5pm PST

ENDORSEMENTS

Endorsements, Cancelations and Reinstatement requests should be sent to CoreAmendments@ArrowheadGrp.com

LOSS RUNS

Requests should be sent to LossRuns@ArrowheadGrp.com
Please include policy number, insured name and effective dates for the loss runs.

UNDERWRITING

Click here for directory

SUBMISSIONS

Advantage BOP
Rate, quote and bind your accounts at ArrowheadExchange.com

Advantage Package
Submissions should be sent to CoreNewBusiness@ArrowheadGrp.com

Broker of Record Guidelines

PAYMENTS

Mail Payments
Arrowhead General Insurance Agency, Inc.
PO Box 54029
Los Angeles, CA 90054-0029

Online Payments
www.ArrowheadExchange.com

Overnight Payments
US Bank Wholesale Lockbox
c/o 54029
16420 Valley View Ave.
La Mirada, CA 90638-5821

MARKETING

Lisa Floyd
Business Development Specialist

619.614.3686
LFloyd@ArrowheadGrp.com

Kristal McGowan Carvalho
Business Development Specialist

619.325.2338
KCarvalho@ArrowheadGrp.com

Lauren Delk
Business Development Specialist

619.610.7183
LDelk@ArrowheadGrp.com

James R. Francis II
Business Development Specialist

619.489.5317
JFrancis@ArrowheadGrp.com

Donique Lee
Business Development Specialist

619.325.2352
DLee@ArrowheadGrp.com

Kelly Gray
West Leader

619.493.2233
KeGray@ArrowheadGrp.com

Alonzo A. Dunn, Jr.
East Leader

678.722.1364
ADunn@ArrowheadGrp.com

Webinar Training: Learn about the features and resources at your fingertips and the online quoting and binding process by joining a free webinar.

Email MarketingInfo@ArrowheadGrp.com for future training dates.

TECHNICAL SUPPORT

800.333.5553
TechSupport@ArrowheadGrp.com
Mon. – Fri. 5am to 5pm PST

CLAIMS

Claims Reporting Program Carrier: General Casualty Company of Wisconsin and Regent Insurance Company (Parent Company QBE)
QBE North America

PO BOX 975
Sun Prairie, WI 53590

Claims Service Center:
1-844 QBE CLAIMS (1-844-723-2524)

New losses can be emailed to NewLossQBE@US.QBE.com