Find Products by State

Contact

Mortgage Brokers E and O Contact

REAL ESTATE AGENTS E&O - CONTACTS

OFFICE LOCATION

537 West 600 South, Ste 300
Salt Lake City, UT 84101

MAIN CONTACT

William Farran, President
WFarran@ArrowheadGrp.com
619.881.8609

UNDERWRITING & CUSTOMER SERVICE

Julie Johns, Senior Underwriter
JJohns@ArrowheadGrp.com

801.521.4412

 

Construction Package

CONSTRUCTION PACKAGE - CONTACTS


MAIN CONTACT

PLEASE NOTE THIS PRODUCT IS NO LONGER AVAILABLE. IF YOU HAVE A QUESTION, PLEASE CONTACT OUR COMMERCIAL TEAM AT THE INFO PROVIDED BELOW:

TOL 866.401.2111
FAX 800.566.7650


CLAIM CONTACTS/POLICY LOSS RUN REQUESTS

Program Carrier: SPARTA Insurance Company

Claim Administration: American Claims Management, Inc.
ADDRESS PO Box 9060, Carlsbad, CA 92018-9060
TOL 888.799.2919
FAX 877.895.1440


Contact Automotive Aftermarket

AUTOMOTIVE AFTERMARKET - CONTACTS

OFFICE LOCATION

7045 College Blvd, 4th Floor
Overland Park, KS 66211


MAIN CONTACT

Business Hours (CDT)
Mon. - Thu. 7:00 AM – 7:00 PM
Fri. 7:00 AM – 6:00 PM

TOL 888.240.8803

Option 1: Certificates of insurance, auto identification cards, policy changes
Option 2: Report a claim, claims-related question
Option 3: Billing inquiries, payments
Option 4: Request a motor vehicle record
Option 5: Bond inquiries
Option 6: Request a loss history

FAX 877.835.1833
EMAIL AMServiceCenter@ArrowheadGrp.com

CLAIMS

Carrier Name: Zurich
For Claims information or to report a claim, please contact:

Phone: 800.987.3373
Fax: 877.962.2567
Website: www.Zurichna.com/Automotive
Email contact: USZ_CareCenter@Zurichna.com


Marketing

To obtain a proposal, gather more program information or contact an account executive in your area, please call or email the information below:

Phone: 866.930.4363
Email contact: GCecil@ArrowheadGrp.com

Please note our program is currently unavailable to independent producers. If you would like us to keep your contact information for future product distribution, please complete our producer questionnaire. We will contact you as the program becomes available.

Ambulance Contacts

AMBULANCE - CONTACTS

OFFICE LOCATION

701 B Street, Suite 2100
San Diego, CA 92101


MAIN CONTACT

TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com


ACCOUNTING & CUSTOMER SERVICE

TOL 866.401.2111


SUBMISSIONS

Submissions, endorsements and correspondence can be sent to: Ambulance@Arrowheadgrp.com

 


CLAIMS & LOSS CONTROL

Report a Claim

Claims Customer Care Center
TOL 800.987.3373
FAX 877.962.2567
EMAIL usz_carecenter@zurichna.com

Zurich
PO Box 4034, Schaumburg, IL 60168-4034

Loss Control / Risk Engineering
Mark Vereen
TEL 402.963.5323

UNDERWRITING

Carey Spriggs - Program Manager
TEL 480.273.4003
EMAIL CSpriggs@ArrowheadGrp.com

Par Williams - Sr. Underwriter Commercial Division
TEL 866.401.2111 x7166
EMAIL PWilliams@ArrowheadGrp.com

Mohammed Temam - Underwriter Commercial Division
TEL 913.312.2886
EMAIL MTemam@ArrowheadGrp.com


MARKETING

Carey Spriggs - Program Manager
TEL 480.273.4003
EMAIL CSpriggs@ArrowheadGrp.com

Commercial Auto Contact

COMMERCIAL PROGRAM - CONTACTS

OFFICE LOCATION

701 B Street, Suite 2100
San Diego, CA 92101


MAIN CONTACT

TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com


ACCOUNTING & CUSTOMER SERVICE

TOL 866.401.2111


SUBMISSIONS

 


CLAIM CONTACTS/POLICY LOSS RUN REQUESTS

Program Carrier: Integon National Insurance Company

(Policy prefix 12, 13 & 14)
Claim Administration: National General Insurance
ADDRESS PO Box 1623, Winston-Salem, NC 27102
TOL 888.215.7456
LOSS RUN REQUEST EMAIL LRR@ArrowheadGrp.com

Program Carrier: SPARTA Insurance Company

(Policy prefixes 014AU, 010CP)
Claim Administration: American Claims Management, Inc. (policies effective 3.1.10 and after)
ADDRESS PO Box 9060, Carlsbad, CA 92018-9060
TOL 888.799.2919
FAX 877.895.1440
CLAIM REPORTING EMAIL Info@ACMclaims.com
LOSS RUN REQUEST EMAIL LRR@ArrowheadGrp.Com

Claim Administration: Gallagher Bassett (policies effective 2.28.10 and prior)
TOL 888.255.8103
FAX 800.748.6159
LOSS RUN REQUEST EMAIL LRR@ArrowheadGrp.Com

Program Carrier: Lincoln General Insurance Company

(Policy prefixes 2510, 2537, 381, 384, 385, 631, 632, 633, 634, 635, 638)
Claim Administration: Lincoln General Insurance Company
ADDRESS P.O. Box 3608, York, PA 17402-0628
TOL 800.876.3350
LOSS RUN REQUESTS EMAIL LossRun@LincolnGeneral.com
CLAIM REPORTING EMAIL 1streport@pro-global.com

Program Carrier: State and County Mutual

(Policy prefixes LAB)
Claim Administration: American Claims Management
ADDRESS P.O. Box 9060, Carlsbad, CA 92018-9060
LOSS RUN REQUESTS EMAIL ACMLossRunRequests@ACMclaims.com

PAYMENTS

Mail Payments to
Attn: Commercial Division Payments
P.O. Box 9007
Carlsbad CA 92018

Online Payments
www.ArrowheadExchange.com



UNDERWRITING

TOL 866.401.2111


MARKETING

California

Todd Drake
TEL 800.333.5553 x6370
EMAIL TDrake@ArrowheadGrp.com

Johana Alvarez
TEL 800.333.5553 x6621
EMAIL JAlvarez@ArrowheadGrp.com

Georgia

Thad English
TEL 770.331.9954
EMAIL TEnglish@ArrowheadGrp.com

Brad Bennett
TEL 404.909.5353
EMAIL BBennett@ArrowheadGrp.com

Tracy Payne
TEL 404.693.2330
EMAIL TPayne@ArrowheadGrp.com

Texas

Matt Hetrick
TEL 800.333.5553 x8459
EMAIL  MHetrick@ArrowheadGrp.com

 

MARKETING OPERATIONS/AGENCY APPOINTMENTS
TOL 800.669.1889 x8733
FAX 760.710.6956

Marine Contact

Marine - CONTACTS

OFFICE LOCATION

2151 Michelson Drive, Suite 142
Irvine, CA 92612


MAIN CONTACT

TOL 800.221.3884
FAX 949.955.7111


BILLING & CUSTOMER SERVICE

Yacht and Boat Underwriting
Tol 800.221.3884 Option 1

Commercial Marine Underwriting
Tol 800.221.3884 Option 2

Accounting
Tol 800.221.3884 Option 3


PAYMENTS

Mail Payments to
2151 Michelson Drive, Suite 142
Irvine, CA 92612

UNDERWRITING

Diane Kaufman
TEL 949.955.7102
EMAIL DKaufman@ArrowheadGrp.com

Melvin Gonzalez
TEL 949.955.7104
EMAIL MGonzalez@ArrowheadGrp.com

Leah Koontz
TEL 949.955.7105
LKoontz@ArrowheadGrp.com


MARKETING

Tim Grant
TEL 949.955.7107
EMAIL TGrant@ArrowheadGrp.com

Construction Contact

COMMERCIAL PROGRAM - CONTACTS

OFFICE LOCATION

701 B Street, Suite 2100
San Diego, CA 92101


MAIN CONTACT

TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com


BILLING & CUSTOMER SERVICE

Billing
Tol 866.401.2111

Customer Service
Tol 866.401.2111


SUBMISSIONS

FAX 800.566.7650
Email Commercial@ArrowheadGrp.com

 


CLAIM CONTACTS/POLICY LOSS RUN REQUESTS

Program Carrier: Starr Indemnity & Liability Company

(Policy prefixes SIACGL and SIACML)
Claims Administrator: American Claims Management
TOL 800.799.2919
FAX 877.895.1440
CLAIM REPORTING EMAIL Info@ACMclaims.com
LOSS RUN REQUEST EMAIL LRR@ArrowheadGrp.com

Program Carrier: Scottsdale Insurance Company

(Policy prefixes AWS, XBS, CPS)
Claims Administrator: Scottsdale Insurance Company
ADDRESS P.O. Box 4110, Scottsdale, AZ 85261
TOL 800.423.7675
FAX 480.483.6752
CLAIM REPORTING EMAIL SICReportALoss@ScottsdaleIns.com
LOSS RUN REQUESTS EMAIL LRR@ArrowheadGrp.com

Program Carrier: Chartis Insurance Company

(Policy prefixes BE, EBU)
Claims Administrator: Chartis Claims, Inc.
Excess Casualty Claims Department
ADDRESS 175 Water Street, New York, NY 10038
TOL 877.244.3100
LOSS RUN REQUESTS EMAIL LRR@ArrowheadGrp.com

Program Carrier: Lincoln General Insurance Company

(Policy prefixes 2510, 2537, 381, 384, 385, 631, 632, 633, 634, 635, 638)
Claim Administration: Lincoln General Insurance Company
ADDRESS P.O. Box 3608, York, PA 17402-0628
TOL 800.876.3350
LOSS RUN REQUESTS EMAIL LossRun@LincolnGeneral.com
CLAIM REPORTING EMAIL 1stReport@LincolnGeneral.com

PAYMENTS

Mail Payments to:

Attn: Commercial Division Payments
P.O. Box 9007
Carlsbad CA 92018

Online Payments
www.ArrowheadExchange.com


UNDERWRITING

Tol 866.401.2111


MARKETING

Matt Hetrick
TEL 619.881.8459
EMAIL MHetrick@ArrowheadGrp.com

MARKETING OPERATIONS/AGENCY APPOINTMENTS
TOL 800.669.1889 x8733
FAX 760.710.6956

Workers' Compensation Contact

WORKERS' COMPENSATION - CONTACTS

OFFICE LOCATION

701 B Street, Suite 2100
San Diego, CA 92101
(Not a Payment Address - Please see our Payment section for instructions)


MAIN CONTACT

Tol 866.401.2111
Tel 619.325.2300
Fax 866.650.2747


SUBMISSIONS

Online submissions receive preferential reservation of market. Submit your WC submissions online at www.ArrowheadExchange.com

Please note: CA New Business Submissions below $20K in manual premium (with the exception of multi-state accounts) must be submitted electronically.

In order for our Submissions department to log a WC submission as complete we need the following documents: Complete Acord 130, complete supplemental application, and 4 years currently valued loss runs. Please be sure to include your producer code and effective date in the subject line.

Email your WC multi-state and out-of-state exposures to: WCSubmissions@ArrowheadGrp.com.

Quick Quote Training

Eligible accounts under $20,000 in written premium can now enjoy quotes in just minutes.

Abigail Berard
Internal Marketing Representative
TEL 619.325.2323

EMAIL QuickQuoteMarketing@ArrowheadGrp.com

BILLING & CUSTOMER SERVICE

Tol 866.401.2111, option 1
EMAIL WCCustomerService@ArrowheadGrp.com
WEBSITE www.ArrowheadExchange.com (for daily print, commission statements, policy inquiry and resource library)

Hours of operation:
Monday-Friday
8am to 5pm PST

PAYMENTS

Online policyholder and check-by-fax payments are available for all policies except Travelers and out-of-state or multi-state policies.

Pay Online at ArrowheadExchange.com

Pay by Check Authorization Form

Workers' Compensation Payment Address


MARKETING

Abigail Berard
Internal Marketing Representative
Tel 619.325.2323

Michele Mayer
Northern California Territory Manager
Tel 619.325.2342

Bethany O'Reardon
Southern California Territory Manager
Tel 619.325.2324

Paul McIntosh
VP of Commercial Marketing
Tel 619.325.2322

Technical Support

Email TechSupport@ArrowheadGrp.com
TOL 800.333.5553 x6844

Personal Auto Contact

PERSONAL AUTO - CONTACTS

OFFICE LOCATION

California and Michigan

2548 Campbell Place
Carlsbad, CA 92009

Alabama, Georgia, South Carolina and Tennessee

925 Northpoint Parkway, Suite 440
Alpharetta, GA 30005


MAIN CONTACT

California and Michigan

Tol 800.333.5553
Fax 800.405.2014

Alabama, Georgia, South Carolina and Tennessee

Tel 678.942.2300
Tol 800.545.7742
Fax 678.942.2310


BILLING & CUSTOMER SERVICE

California and Michigan

Policy Info
Tol 800.333.5553 Option 3

Automated policy information
Tol 800.447.1889

Alabama, Georgia, South Carolina and Tennessee

Tel 678.942.2300 Option 2
Tol 800.545.7742 Option 2

PAYMENTS

California and Michigan

Mail Payments to
Attn: Arrowhead Personal Auto Payments
P.O. Box 9064
Carlsbad, CA 92018-9064

Alabama, Georgia, South Carolina and Tennessee

Mail Payments to
Attn: Arrowhead Personal Auto Payments
P.O. Box 1620
Alpharetta, GA 30009-1620

California and Michigan

Online Payments
www.ArrowheadExchange.com

Alabama, Georgia, South Carolina and Tennessee

Online Payments
www.ArrowheadAuto.com


UNDERWRITING

California and Michigan

Tol 800.333.5553

Alabama, Georgia, South Carolina and Tennessee

Tol 800.545.7742 x2


MARKETING

California and Michigan

Tol 800.669.1889 x8733

Alabama, Georgia, South Carolina and Tennessee

Tol 800.545.7742 x5

Personal Motorcycle Contact

PERSONAL MOTORCYCLE - CONTACTS

OFFICE LOCATION

2548 Campbell Place
Carlsbad, CA 92009


MAIN CONTACT

TOL 800.333.5553
FAX 800.405.2014


BILLING & CUSTOMER SERVICE

Policy Info
TOL 800.333.5553 Option 4

Automated policy information
TOL 800.447.1889

PAYMENTS

Mail Payments to:
Attn: Arrowhead Motorcycle Payments
P.O. Box 9064
Carlsbad, CA 92018-9064

Online Payments
www.ArrowheadExchage.com


UNDERWRITING

TOL 800.333.5553


MARKETING

TOL 800.669.1889 x8733

Personal Property Contact

PERSONAL PROPERTY & UMBRELLA - CONTACTS

OFFICE LOCATION

2548 Campbell Place
Carlsbad, CA 92009


MAIN CONTACT

TOL 800.905.7550
FAX 760.710.6655


BILLING & CUSTOMER SERVICE

Policy Info
800.905.7550

PAYMENTS

Mail Payments to:
Arrowhead Personal Property Payments
P.O. Box 9061
Carlsbad, CA 92018-9061

Online Payments
www.ArrowheadExchange.com
(Not for Personal Umbrella Submissions)


UNDERWRITING

TOL 800.905.7550


MARKETING

TOL 800.669.1889 x8733

Residential Earthquake Contact

RESIDENTIAL EARTHQUAKE - CONTACTS

OFFICE LOCATION

701 B Street, Suite 2100
San Diego, CA 92101


MAIN CONTACT

TOL 877.233.9722
FAX 619.881.8456
EMAIL ResEQ@ArrowheadGrp.com


BILLING & CUSTOMER SERVICE

TOL 877.233.9722


Claim Contact

To see claims contact information for Residential Earthquake, please visit our Claims Contact page.

PAYMENTS

Mail Payments to:

Attn: Arrowhead Res EQ Payments
P.O. Box 9062
Carlsbad, CA 92018-9062

Online Payments
www.ArrowheadExchange.com


UNDERWRITING

TOL 877.233.9722


MARKETING

Tol 800.669.1889 x8733

Architects and Engineers Liability Contact

ARCHITECTS & ENGINEERS LIABILITY - CONTACTS

OFFICE LOCATION

99 Pacific Street, Suite 155F
Monterey, CA 93940


MAIN CONTACT

Tol: 800.887.7811
Tel: 831.333.9840
Fax: 831.333.9847
E-mail: ADI@ArrowheadGrp.com


BILLING & CUSTOMER SERVICE

Tol: 800.887.7811

PAYMENTS

Tol: 800.887.7811


UNDERWRITING

Tol: 800.887.7811


MARKETING

Tol: 800.887.7811
E-mail: ADI@ArrowheadGrp.com

Excess Liability Contact

COMMERCIAL PROGRAM - CONTACTS

OFFICE LOCATION

701 B Street, Suite 2100
San Diego, CA 92101


MAIN CONTACT

TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com


ACCOUNTING & CUSTOMER SERVICE

TOL 866.401.2111


SUBMISSIONS

EMAIL Commercial@ArrowheadGrp.com
FAX 800.566.7650

PAYMENTS

Mail Payments to
Attn: Commercial Division Payments
P.O. Box 9007
Carlsbad CA 92018

Online Payments
www.ArrowheadExchange.com



UNDERWRITING

Executive Management
Ron Casner
TEL 866.401.2111 x7163
EMAIL RCasner@ArrowheadGrp.com

Par Williams
TEL 866.401.2111 x7166
EMAIL PWilliams@ArrowheadGrp.com


MARKETING

Matt Hetrick
TEL 619.881.8459
EMAIL MHetrick@ArrowheadGrp.com

MARKETING OPERATIONS/AGENCY APPOINTMENTS
TOL 800.669.1889 x8733
FAX 760.710.6956

Real Estate Agents E and O Contact

REAL ESTATE AGENTS E&O - CONTACTS

OFFICE LOCATION

MAIN CONTACT

537 W. 600 South, Ste. 300, Salt Lake City, UT 84101

UNDERWRITING & CUSTOMER SERVICE

Tel 801.521.4412
Fax 801.521.4413

William Farran, President, Professional Liability
WFarran@ArrowheadGrp.com

Special Risk Contact

Special Risk - CONTACTS

OFFICE LOCATION

701 B Street, Suite 2100
San Diego, CA 92101


MAIN CONTACT

Tel 619.881.8560
Fax 619.881.8550

BILLING & CUSTOMER SERVICE

Tel 619.881.8562

PAYMENTS

Tel 619.881.8562


UNDERWRITING

Tel 619.881.8562


MARKETING

Tel 619.881.8562

Traffic Control Contact

TRAFFIC CONTROL - CONTACTS

OFFICE LOCATION

701 B Street, Suite 2100
San Diego, CA 92101


MAIN CONTACT

TOL 866.401.2111
FAX 800.566.7650
EMAIL Commercial@ArrowheadGrp.com


BILLING & CUSTOMER SERVICE

Billing
Tol 866.401.2111

Customer Service
Tol 866.401.2111


SUBMISSIONS

FAX 800.566.7650
Email TrafficControl@ArrowheadGrp.com

 


CLAIM CONTACTS

Program Carrier: Western World Insurance Group

MAILING
Western World Insurance Group
Attn: Claims Department
400 Parson’s Pond Drive
Franklin Lakes, NJ 07417
EMAIL Reportaclaim@westernworld.com
TOL 888.847.8600
FAX 201.847.9500

PAYMENTS

Mail Payments to:

Attn: Commercial Division Payments
P.O. Box 9007
Carlsbad CA 92018

Online Payments
www.ArrowheadExchange.com


UNDERWRITING

Tol 866.401.2111


MARKETING

Matt Hetrick
TEL 619.881.8459
EMAIL MHetrick@ArrowheadGrp.com

MARKETING OPERATIONS/AGENCY APPOINTMENTS
TOL 800.669.1889 x8733
FAX 760.710.6956

Select a line of business for contact information

CORPORATE

701 B. Street Suite 2100
San Diego, CA 92101

TOL 800.669.1889
TEL 619.881.8600
FAX 619.881.8694

MARKETING OPERATIONS

TOL 800.669.1889 x8733
TEL 619.881.8733
FAX 619.881.8744
E-MAIL MarketingInfo@ArrowheadGrp.com

HOURS OF OPERATION
MON. - FRI. 8:00 AM - 5:00 PM PST

ARROWHEAD EXCHANGE TECH SUPPORT

TOL 800.333.5553 x6844
FAX 760.710.6850
E-MAIL TechSupport@ArrowheadGrp.com

HOURS OF OPERATION
MON. - FRI. 6:00 AM - 5:00 PM PST